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Admissions Process for Families

What to expect for your loved one

Eating disorders are serious mental illnesses that can take over your loved one’s life. If you have concerns for a family member’s health, or if they have asked you to assist them in finding appropriate treatment, Eating Recovery Center is here to support you as you help your family member along the path to lasting eating disorders recovery.

Family Seeking Eating Disorder Treatment at Eating Recovery CenterThe Clinical Assessment team is comprised of highly trained clinicians—all Master’s-level clinicians—who are committed to helping evaluate your loved one’s illness and coordinate admission into Eating Recovery Center.

In order to assess each patient’s medical, psychological and social history and determine the appropriate level of care, the Clinical Assessment team will conduct a comprehensive assessment prior to admission. These assessments generally take about one hour and can be conducted in person or over the phone. Assessments will be conducted with patients and family members (if appropriate), and if your loved one has an outpatient treatment team, the Clinical Assessment team will collect relevant information from those professionals in advance of admission as well.

Should families elect to move forward with admission, this assessment data is used to support the treatment team in designing an individualized treatment plan. In some circumstances, Eating Recovery Center might not be the most appropriate treatment center to address the needs of your family member. In these instances, the Clinical Assessment team will help you find a treatment resource that meets the needs of your loved one.

Also here to serve you as you explore a higher level of care for your loved one are the dedicated members of Eating Recovery Center’s Business Office. The Business Office serves as the liaison between your family and third-party payers to ensure insurance benefits are fully leveraged to make treatment financially accessible. Prior to admission, the Business Office team will make every effort to verify insurance benefits and educate patients and families about possible financial obligations associated with eating disorders treatment.

On the date of admission, a member of the Clinical Assessment department will walk patients and their families through the intake process, which includes relevant paperwork, a physical exam to capture vitals and weight, a tour the facility and introduction to the treatment team.

Frequently Asked Questions

Q: How soon can my loved one admit to Eating Recovery Center?

Your loved one’s admission date is determined on a case-by-case basis, and is based on the space availability as well as the patient’s medical status, acuity of their illness and past treatment history. Generally speaking, admissions for patients experiencing medical complications will be expedited. At the time of the pre-admissions assessment, the Clinical Assessment team should be able to give you a sense for when admission is likely in an effort to give you time to make travel plans and address other logistical details.

Q: Is my loved one required to stay at Eating Recovery Center for a certain amount of time?

There is no required length of stay in any of Eating Recovery Center’s levels of care. Our individualized treatment plans recognize the unique needs of each patient as they move along the spectrum of eating disorders recovery; therefore, we do not mandate a predetermined time commitment in our programming.

Q: What involvement will I have throughout my loved one’s treatment?

Eating disorders don’t just affect individuals—they affect families. As such, Eating Recovery Center recognizes the importance of involving the family in treatment and has designed its programming to involve families in the recovery process. The involvement of families will vary based on the needs and treatment plan for each patient, but families are generally encouraged to participate in individual family therapy as well as attend Family Days, a three-day program designed to educate families about eating disorders and help them understand how to best support their loved ones following treatment. Family Days also offers families the opportunity to spend time with patients and participate in onsite family therapy sessions.

Family participation is particularly critical for child and adolescent patients. Eating Recovery Center’s Child and Adolescent Services uses a three-phase model rooted in Family-Based Therapy (also referred to as enhanced Maudsley approach). Learn more about family involvement at Eating Recovery Center’s Behavioral Hospital for Children and Adolescents here.

Q: What is the difference between Inpatient and Residential levels of care?

These levels of care are very similar; however, if your loved one is admitted to the Inpatient program at Eating Recovery Center, they have medical or mood instability stemming from their eating disorder and require 24/7 medical support. At the Inpatient level of care, patients are not confined to a hospital bed or room. To the extent that they are physically able, patients at the Inpatient level of care are encouraged to participate in Eating Recovery Center’s programming and interact with the supportive treatment community of patients and staff. Once your loved one is more medically stable, they will step down to the Residential program, which is designed for patients that need 24-hour support, but that no longer need the medical support and stabilization at the same intensity as the Inpatient program. The Residential program offers round-the-clock observation and support, as well as daytime medical and psychiatric supervision. Both programs offer a structured schedule incorporating groups, community meetings and individual therapy to model a recovery-based daily structure to help patients overcome their destructive routines, rules and behaviors.

Q: Do you accept insurance?

Yes. Eating Recovery Center has contracted with several insurance companies. Our Business Office is committed to helping patients and families understand their insurance coverage and the financial obligations of eating disorders treatment, and serves as a liaison between families and third-party payers to ensure that insurance benefits are fully leveraged to make treatment financially accessible. Eating Recovery Center accepts the following insurance providers:

  • Aetna
  • Blue Cross/Blue Shield
  • Cigna
  • Cofinity
  • Humana/Lifesynch
  • Kaiser
  • Moda Health Plan
  • Multiplan
  • PHCS Multiplan
  • Rocky Mountain Health Plans (RMHP)
  • United Behavioral Health/Optum
  • Value Options

Q: Is there a religious component to treatment at Eating Recovery Center?

While Eating Recovery Center is a non-denominational treatment center, the treatment curriculum is rooted heavily in patients identifying and practicing their values. As spirituality is often a central value for individuals, Eating Recovery Center is committed to accommodating patients as they explore their religion in the recovery process. Examples of such accommodations include dietary adjustments based on religion-based nutritional beliefs, the option to attend a non-denominational Christian service every Sunday, access to spiritual leaders of their respective faiths as well as an on-site Chaplain to explore spiritual matters.

Q: How will I know how to support my loved one’s recovery following treatment?

Eating Recovery Center recognizes that often times the most difficult part of recovery for patients is sustaining progress outside the structured treatment environment. Eating Recovery Center makes every effort to educate families on how to support their loved one’s recovery following treatment, including family therapy, ongoing access to the Family Days educational program, and the creation of a discharge plan that engages families in sustaining the recovery process.

Q: Can you also treat other diagnoses that occur alongside an eating disorder, like substance abuse?

Yes. Eating Recovery Center has expertise in the treatment of eating disorders and comorbid conditions, including anxiety, bipolar disorder, depression, substance abuse, diabetes, gastrointestinal illness and other organ-related diseases.

Q: Do you have experience in treating high-profile patients with eating disorders?

Yes. Eating Recovery Center’s team of multidisciplinary experts has vast experience in the treatment of eating disorders among high-profile patients, and has developed strict protocols to support the recovery of these patients while in treatment at our facilities.


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Eating Recovery Center is accredited through the Joint Commission. This organization seeks to enhance the lives of the persons served in healthcare settings through a consultative accreditation process emphasizing quality, value and optimal outcomes of services.

Organizations that earn the Gold Seal of Approval™ have met or exceeded The Joint Commission’s rigorous performance standards to obtain this distinctive and internationally recognized accreditation. Learn more about this accreditation here.

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