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Your First Call:
What to Expect

does my child need treatment
When a loved one is hurting, it is often friends and family members who take the brave step of encouraging their loved ones to get help.

Calling the treatment center

If your friend or family member is struggling with an eating disorder or mental health issue, please call us or have them call us directly at 877-711-1690. A member of our Clinical Assessment Team (Masters-level counselors with specialized training in eating disorders and mental health) will answer the call.

How to help your loved one

When you are seeking information about treatment for someone you love, it’s understandable that you’ll have many questions. We encourage you to consider the following as you seek care at an eating disorder treatment center:

  • Do your loved one’s symptoms require intensive treatment? Be prepared to share what you know about their current and past symptoms.

  • Is the illness interfering with your loved one’s daily life? Be prepared to answer questions about eating patterns, exercise, and weight.

  • Will a higher level of care be the best choice? A good treatment center offers a great deal of supervision and support for your loved one. Supervised meals, supervised bathroom times and specific attention to physical health are key for interfering with and stopping eating disorder symptoms. We discuss the various levels of care in more detail below.

  • How will you be supported in your loved one’s recovery? A good treatment center provides family therapy and family education throughout treatment.

If you decide to call ERC, our team will guide you through an assessment to help you answer these questions. You should end your first call with a treatment center with enough information to make a sound decision for the care and treatment of your loved one.
 
If it seems appropriate to move forward with eating disorder treatment, we can set up a more in-depth consultation. Our goal during these early conversations will be to create a safe space and determine the best path to recovery.

Choosing an eating disorder treatment center

If your loved one’s illness meets criteria for our intensive levels of care, we will assess the level of support they require. ERC provides a full continuum of care, from outpatient therapy sessions, up to and including full hospitalization. Our assessment team will review your loved one’s needs specifically and will recommend that they enter treatment at one of the following levels:

  • Inpatient — Our highest level of care — for patients who require daily medical attention

  • Residential — For patients who need 24-hour support but no longer need the intensity of medical support provided in Inpatient Care

  • Partial Hospitalization — For patients stable enough to spend days with us and return home at night to practice skills necessary to remain healthy and achieve lasting recovery; Partial Hospitalization has a similar intensity and structure to our Residential program, with additional opportunities to practice recovery outside of the controlled treatment environment during evenings at home, or in peer-supported or staff-supported apartment communities

  • Intensive Outpatient and Outpatient – Intensive Outpatient therapeutic care takes place three to five days a week for three to four hours at a time; Outpatient care is typically one or two hour-long, individualized appointments weekly or every other week

  • Aftercare – Following treatment, we will ensure a seamless transition from your ERC care team to your home-based treatment team; our Alumni Team will check in with you regularly once treatment ends

Learn more about the different levels of care at ERC.

If your loved one is in a 24-hour level of care, they will be assigned to a hospital room, most of which are shared, two-person rooms. We are proud to serve a diverse population — depending on their individual needs. Adults (18 and up) are housed separately from our child and adolescent patients (ages 8 to 18). Our adult program is completely separate from our child and adolescent program.

Partial hospitalization programming

Partial Hospitalization Programming, more commonly called “PHP” is an intensive day treatment program designed for individuals to attend daily and return to their home each evening.
 
Many, if not most, of our patients who require this level of care do not live close enough to a PHP treatment facility to actually drive to the program and back each day. In order to make this care available to as many people as possible, our PHP treatment sites offer, at a very low cost, apartment living near the PHP program.
 
These apartments are fully furnished, and contain all the towels, dishes, bedding and other daily living items necessary for your loved one to arrive with their suitcase of clothing and be comfortable in the living environment. Apartments are designed for people to share space, usually with two people per room, and two bathrooms per apartment. Most apartments have a laundry facility within the apartment, or within the complex. Some of our apartment options are supervised. Apartment living options are only available for adults.

Making the best decision for your family

At ERC, we work collaboratively to consider each patient’s individual needs on a regular basis. We continuously observe how each patient is doing to determine the best level of care at each point in time.
 
We know that change is often difficult and that you are all sacrificing so much to keep your loved one alive and healthy. It is normal to worry about your loved one. It is also normal to have concerns about the unknown. Please let us know if you ever have questions about this process. We are here to support you, answer your questions and guide you in next steps.
 
Eating disorders are serious illnesses. But we believe that everyone has a chance to achieve a full and complete recovery.

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Eating Recovery Center is accredited through the Joint Commission. This organization seeks to enhance the lives of the persons served in healthcare settings through a consultative accreditation process emphasizing quality, value and optimal outcomes of services.

Organizations that earn the Gold Seal of Approval™ have met or exceeded The Joint Commission’s rigorous performance standards to obtain this distinctive and internationally recognized accreditation. Learn more about this accreditation here.

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