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What to Expect: Making Your First Call

for Adult Patients

Reaching out to get help for an eating disorder is an incredibly important and brave step. Struggling with an eating disorder on your own is scary and can leave you feeling isolated. We salute you for recognizing that you need help.
 
To help you understand what to expect when you first call Eating Recovery Center, we would like to walk you step-by-step through the process.

Making your first call

 When you first call our center, one of our specially-trained clinicians will answer, offering you a supportive and confidential place to chat and explore your options. During this first phone call, we will ask you questions about your background and experiences. You will also be able to ask us any questions that you may have.
 
If it seems appropriate to move forward with treatment at Eating Recovery Center, we will invite you to schedule a confidential assessment, at your convenience. This assessment will take place with one of our licensed Clinical Assessment Specialists, and will last about 60 to 90 minutes.

Starting the assessment

The Clinical Assessment Specialist who you work with during your assessment will be your go-to person prior to admission and during intake. This way, you will have someone that you know and trust by your side. Your specialist will also be here to greet you upon arrival, should you choose the brave step of entering treatment at our center.
 
During your assessment, we will ask you about the following:

  • Eating disorder and mental health symptoms (current and past)

  • Goals for treatment

  • Previous eating disorder treatment (if any)

  • Personal strengths and hobbies

  • Other struggles and concerns

 We will also explain the different levels of treatment offered at our centers and collect your insurance information.
 
You may have relationships with other providers back home. If this is the case, we would like to work collaboratively with your other doctors and specialists — to help you achieve the best possible chance for recovery.

Moving forward with eating disorder treatment

 We will review your assessment together, once it is complete, to discuss our treatment recommendations and the reasoning behind them. And, we will only recommend treatment at our center if we think that this is the best place for you to be.
 
Once your initial assessment is complete, we are usually able to start treatment within a few days. If you choose to enter treatment at Eating Recovery Center, you will be placed at one of the following levels of care:

  • Inpatient — Our highest level of care — for patients who require daily medical attention

  • Residential — For patients who need 24-hour support but no longer need the intensity of medical support provided in Inpatient Care

  • Partial Hospitalization — For patients stable enough to spend days with us and return home at night to practice skills necessary to remain healthy and achieve lasting recovery; Partial Hospitalization has a similar intensity and structure to our Residential program, with additional opportunities to practice recovery outside of the controlled treatment environment during evenings at home, or in peer-supported or staff-supported apartment communities

  • Intensive Outpatient and Outpatient – Intensive Outpatient therapeutic care takes place three to five days a week for three to four hours at a time; Outpatient care is typically one or two hour-long, individualized appointments weekly or every other week

  • Aftercare – Following treatment, we will ensure a seamless transition from your ERC care team to your home-based treatment team; our Alumni Team will check in with you regularly once treatment ends

 You may wonder how long you will need care for, and how long you will be at each level of treatment. The truth is that you may be at a specific level of care for a few days or for several weeks. But, we will never recommend a level of care that you do not need.
 
Our goal is to prepare you for success at each level of care so that you may achieve a sustainable, long-lasting recovery.

Recovery is possible

 As your first day of treatment approaches, it is normal to feel anxious, or even ambivalent. We want you to keep in the forefront of your mind that a full recovery from eating disorders is possible and achievable.
 
We will work together to find the best direction for you — a direction that will help you recover the life you deserve. When you are ready to get started with care, please give us a call.
 
A note about our program: We’d like to point out that this article discusses what to expect in our 24-hour residential care program. Your experience in other levels of care, as described above, will differ. In addition, we have a number of centers in locations across the country. Therapy offerings and other details will differ by location. Let us know if you have any additional questions about what to expect when you arrive for treatment at ERC.

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Eating Recovery Center is accredited through the Joint Commission. This organization seeks to enhance the lives of the persons served in healthcare settings through a consultative accreditation process emphasizing quality, value and optimal outcomes of services.

Organizations that earn the Gold Seal of Approval™ have met or exceeded The Joint Commission’s rigorous performance standards to obtain this distinctive and internationally recognized accreditation. Learn more about this accreditation here.

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